Contact Us
Last updated 14 September 2026
Questions about Living Word, billing, or your data — here is how to reach us and what to expect.
Support
For help setting up, questions about a session that did not go as expected, billing, cancellations and refunds. We aim to reply within two business days.
When something has gone wrong during a service, tell us the date, the rough time, and your room code. That is enough for us to find the session in our logs and tell you what actually happened, rather than guess.
Sunday mornings
We know when this product matters. We are not a 24-hour support desk and we will not pretend to be — but messages sent on a Sunday morning are seen sooner than the two-day target suggests, and problems affecting a live service go to the front of the queue.
Privacy and your data
For requests to access, correct or delete your information, questions about how service audio is handled, or anything else in our Privacy Policy.
Reporting a security issue
If you believe you have found a vulnerability, write to TODO — privacy@yourdomain with enough detail to reproduce it. Please give us a reasonable chance to fix it before disclosing it publicly. We will not pursue anyone who reports a genuine issue in good faith.
Business details
TODO — legal entity name (e.g. "Living Word Software LLC")
TODO — registered business address