Refund and Cancellation Policy

Paid plans are billed monthly in advance and renew automatically until you cancel. Each plan includes a monthly allowance of translation hours, which resets at the start of each billing period and does not roll over.

You can cancel at any time from the billing portal in your account settings. No notice period, no phone call, no retention conversation.

When you cancel, your plan stays active until the end of the period you have already paid for, and then stops renewing. You keep full access until that date.

If you are not satisfied within 14 days of your first subscription payment, write to TODO — support@yourdomain and we will refund it in full. You do not need to justify the request.

We would rather you tried it on a real Sunday and asked for your money back than never tried it at all.

Renewal payments after the first are not automatically refunded, and cancelling part-way through a month does not produce a pro-rata refund — your access simply continues until the period ends.

If a renewal caught you by surprise — you meant to cancel, or nobody at the church noticed the plan was still running — tell us within 30 days and we will look at it. We are not interested in keeping money for a service you stopped using.

This product exists for one hour a week, and if it fails during that hour it cannot be made up afterwards. We do not offer a contractual uptime guarantee, and we are not going to pretend otherwise.

What we will do: if the service materially failed during one of your services — it would not start, it stopped part-way through, or the translation was unusable — tell us at TODO — support@yourdomain within 30 days, with the date and roughly the time. We will look at the logs, tell you honestly what happened, and offer a credit or a refund where the fault was ours.

Refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank. We cannot refund to a different card or account.

Email TODO — support@yourdomain from the address on the account, with the church or workspace name and what happened. We aim to answer within two business days.